Delivery and Return Policy
LITA COUTURE SRL
Shipping and Delivery
We offer Free shipping with all orders. Lita cannot be held responsible for unanticipated delivery delays beyond our control.
The products purchased shall be delivered to the address indicated on the Order by the Client within 5-7 working days from Lita Couture SRL having accepted the Order. Lita Couture SRL reserves the right to accept or refuse requests for delivery beyond the territories of Europe.
With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
The lead times for delivery indicated by Lita Couture SRL are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
At the time of delivery, the Client shall be required to check:
that the number of packages delivered corresponds to the number shown on the delivery note.
that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing.
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 3 days of delivery, in accordance with the methods set out in this document.
Right to cancel
Our goal is to serve our loyal customers. If you’re not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact our customer service team within 3 business days of receipt of your order.
In the event of cancellation, the Client shall return the products to LITA COUTURE SRL at the Client’s expense within 14 (fourteen) days of said cancellation. The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
· the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
· in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, seals, etc.);
· transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
· until confirmation of receipt by the warehouse indicated by LITA COUTURE SRL is given, liability for transport shall be borne solely by the Client;
· LITA COUTURE SRL shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
Please allow our team 5-7 business days to process your return once it is received at our warehouse.
Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.
Please note that our return policy applies to both domestic and international orders.
We are now offering exchanges for the same item but in a different size! If you wish to exchange your item for a different size, please indicate that on the email when writing to us. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability.
The right of withdrawal cannot be applied to products for which the Customer has requested personalisation.
LITA COUTURE SRL shall arrange to refund the Client for the whole amount paid, within 14 (fourteen) days from the date of cancellation. LITA COUTURE SRL may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please write us an email at firstname.lastname@example.org.
In any case, the Client shall forfeit the right to cancel should LITA COUTURE SRL discover any of the following:
· that the returned product and/or its accessories, and/or its packaging are not intact;
· that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, LITA COUTURE SRL shall arrange to return the purchased product to the sender.